The FO Management Trainee internship in China provides a unique opportunity for individuals to gain valuable experience in the hospitality industry. As an FO Management Trainee, you will be responsible for assisting with the front office operations of the hotel, including guest check-ins and check-outs, handling guest inquiries and complaints, and maintaining guest records. The internship will also offer you the chance to work with a diverse team of professionals and gain insight into the Chinese culture. This internship is a great way to gain practical skills that will be useful in a future hospitality career, while also experiencing the rich culture and traditions of China.

• To supervise the Front Office all units activities during the shift and handle guest relations and requests. Act as Duty Manager in the absence of senior management and department heads.
• Review arrival information on a daily basis; VIP, Wanda Club, Regular guests, Groups, special requests etc.
• Maintain good working relations with all departments
• Assist in handling claimed reservations and turn-away according to Pullman Weifang Wanda’s policies and procedures
• Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
• Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed
• Assist in departmental training and assessments