FO Management Trainee - Shandong province

About this internship

The FO Management Trainee internship in China provides a unique opportunity for individuals to gain valuable experience in the hospitality industry. As an FO Management Trainee, you will be responsible for assisting with the front office operations of the hotel, including guest check-ins and check-outs, handling guest inquiries and complaints, and maintaining guest records. The internship will also offer you the chance to work with a diverse team of professionals and gain insight into the Chinese culture. This internship is a great way to gain practical skills that will be useful in a future hospitality career, while also experiencing the rich culture and traditions of China.

Responsibilities

  • To supervise the Front Office all units activities during the shift and handle guest relations and requests. Act as Duty Manager in the absence of senior management and department heads.
  • Review arrival information on a daily basis; VIP, Wanda Club, Regular guests, Groups, special requests etc.
  • Maintain good working relations with all departments
  • Assist in handling claimed reservations and turn-away according to Pullman Weifang Wanda’s policies and procedures
  • Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
  • Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed
  • Assist in departmental training and assessments

Benefits

  • Hotel will provide complimentary buffet in Cafe Vista, but MTs shall have at least five meals (lunch or dinner) in staff canteen weekly.
  • Accommodation: Hotel will provide complimentary hotel rooms to MTs, two persons will share one room, twice free cleaning service per week, hotel will not provide any guest supplies to their room.
  • Laundry: Uniform, there are extra five pieces free laundry service per week.
  • Health Club: MTs entitle to use hotel gym and swimming pool free, but must avoid the peak operation hours.
  • 3000CNY per months

Apply to this internship

Thank you!

Your request has been received and we will be in touch within 48 hours! Additionally, feel free to send us an email at info@sinacon.com.
Oops! Something went wrong while submitting the form.

What our interns say

Stars Icon - Education X Webflow Template

“I was so sad to actually leave China at the end of my internship. I did my internship at Sofitel and had a great time there as well as amazing colleagues. I felt extremely lucky to have gotten the opportunity to do my internship in Qingdao and can't thank Sinacon enough for all their help and support that they provided throughout my stay in China. I would certainly recommend it!
It was remarkable how quick they found a work placement for me. The duration of my internship totally took 5 months and I enjoyed every minute of it. The company where I worked was great, my colleagues were nice and assisted me in any way possible.

Aurore
Front office intern, 2018
Matt Cannon - Education X Webflow Template
Stars Icon - Education X Webflow Template

I worked in the sales department of a Chinese company in Qingdao for 4.5 months and I really enjoyed it. We went to visit the factory in the countryside a couple of times and I was allowed to take part in business meeting in other parts of the province. Apart from getting a real understanding of what is the difference in the approach to business, I also got a wonderful taste of a completely new culture. In China just everything is different. The food, the people, just everything. The Sinacon team was very, very helpful during the entire time. from the airport pickup to the translation of my internship certificate from Chinese to English. Thank you, I will be back in China for sure!

Daniel
Sales interns in Qingdao, 2019
Your internship at a glance
Graph Icon - Education X Webflow Template
Duration
6 months
Clock Icon - Education X Webflow Template
Cities:
Qingdao, Jinan, Weifang
Camera Icon - Education X Webflow Template
Pay:
3000 RMB / month
Star Icon - Education X Webflow Template
Available Positions
2
Phone Icon - Education X Webflow Template
Friendly colleagues