Guest Relations Officer Internship - Tianjin

About this internship

Responsible for the reception desk, carrying out general administration duties and will be required to assist with the day to day running of the frontOffice department. Provide a friendly welcome and high-quality service over the phone and on the guests’ arrival to the hotel, deal with the demands on the front desk, find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel.Carry out all necessary operations when guests arrive and depart (check-in/check-out).

Responsibilities

  • To carry out the day to day administration of the front office, including answering telephones, emails, the distribution of post, emails.
  • To answer queries from guests, referring them to contact points at which they can obtain further information.
  • Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc
  • Report to Front Office Manager any maintenance that needs attention at the Lobby.
  • Escort the guest to the room and explain all hotel and room’s facilities.
  • Following through these maintenance issues when required.
  • Work on a roster basis of 5 days but spreadover a 7 day period.
  • Supervise day-to-day running of the front office.  
  • Ensuring the delivery of high standards to guests.
  • Insuring a speedy resolution to any problems that may arise on shift.
  • Liaise with housekeeping regarding accommodation requirements.
  • Assisting with the duties of other departments if limited staff.  

Benefits

  • 3000 RMB per month
  • Accommodation: Hotel guest room
  • Dinning: Normally dinning in staff canteen with 1 buffet in ADD per day.
  • Free Gym usage
  • Other benefits comply with the hotel policy

Apply to this internship

Thank you!

Your request has been received and we will be in touch within 48 hours! Additionally, feel free to send us an email at info@sinacon.com.
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What our interns say

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“I was so sad to actually leave China at the end of my internship. I did my internship at Sofitel and had a great time there as well as amazing colleagues. I felt extremely lucky to have gotten the opportunity to do my internship in Qingdao and can't thank Sinacon enough for all their help and support that they provided throughout my stay in China. I would certainly recommend it!
It was remarkable how quick they found a work placement for me. The duration of my internship totally took 5 months and I enjoyed every minute of it. The company where I worked was great, my colleagues were nice and assisted me in any way possible.

Aurore
Front office intern, 2018
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I worked in the sales department of a Chinese company in Qingdao for 4.5 months and I really enjoyed it. We went to visit the factory in the countryside a couple of times and I was allowed to take part in business meeting in other parts of the province. Apart from getting a real understanding of what is the difference in the approach to business, I also got a wonderful taste of a completely new culture. In China just everything is different. The food, the people, just everything. The Sinacon team was very, very helpful during the entire time. from the airport pickup to the translation of my internship certificate from Chinese to English. Thank you, I will be back in China for sure!

Daniel
Sales interns in Qingdao, 2019
Your internship in a blink
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Duration:
6 months
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City:
Tianjin
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Pay:
3000 RMB / month
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Available positions:
1
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