Hotel Guest Relations Officer Internship - Shanghai

About this internship

The Hotel Guest Relations Officer Internship in Shanghai is a unique opportunity for individuals looking to gain experience in the hospitality industry. As a Guest Relations Officer intern, you will be responsible for ensuring that guests have a memorable and comfortable stay at the hotel. You will assist with check-in and check-out procedures, handle guest inquiries and complaints, and provide recommendations for local attractions and restaurants. This internship will allow you to develop crucial skills such as communication, problem-solving, and customer service while immersing yourself in the vibrant culture of Shanghai. Additionally, you will have the chance to network with professionals in the industry, which can lead to potential job opportunities in the future.


  • Performs related duties and special projects assigned
  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  • Ensure guest  consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
  • Greet VIP guests personally
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery
  • Performs check in, checkout and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  • Promote Inter-Hotel sales and in-house facilities
  • Adheres to hotel Code of Conduct, EmployeeHandbook and Hotel policies
  • Endeavor to maintain the high standards of the hotel with particular regard to the importance of VIP’s and with reference to the hotel health or safety hazard Registers all rooms and arrivals according to established procedures.
  • To perform other assignments as requested.


  • Accommodation and meal will be provided within our hotel
  • Three times free dining in buffet restaurant per week
  • Free access in hotel fitness center
  • 3000 RMB per month

Apply to this internship

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What our interns say

Photos of our Interns in China
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“I was so sad to actually leave China at the end of my internship. I did my internship at Sofitel and had a great time there as well as amazing colleagues. I felt extremely lucky to have gotten the opportunity to do my internship in Qingdao and can't thank Sinacon enough for all their help and support that they provided throughout my stay in China. I would certainly recommend it!
It was remarkable how quick they found a work placement for me. The duration of my internship totally took 5 months and I enjoyed every minute of it. The company where I worked was great, my colleagues were nice and assisted me in any way possible.

Front office intern, 2018
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I worked in the sales department of a Chinese company in Qingdao for 4.5 months and I really enjoyed it. We went to visit the factory in the countryside a couple of times and I was allowed to take part in business meeting in other parts of the province. Apart from getting a real understanding of what is the difference in the approach to business, I also got a wonderful taste of a completely new culture. In China just everything is different. The food, the people, just everything. The Sinacon team was very, very helpful during the entire time. from the airport pickup to the translation of my internship certificate from Chinese to English. Thank you, I will be back in China for sure!

Sales interns in Qingdao, 2019
Your internship at a glance
6 months
3000 RMB / month
Available positions:
Other advantage
Amazing location