International Guest Relationship Officer Internship Trainee - Shanghai

About this internship

  • Process all  incoming and outgoing calls accurately and courteously
  • Responsible for theFront Desk、Concierge、Executive Floor& Business Center
  • Under the general direction of the Guest Service Center Supervisor and within the limits of established Hotels Group brand and local policies and procedures, oversees and directs all aspects of Guest service center to achieve the highest possible guest satisfaction.
  • Under the general direction of the Guest Relation Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
  • Under the general direction of the Front Desk Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
  • Under the general direction of the Executive Lounge Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
  • Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.

Responsibilities

  • Process all  incoming and outgoing calls accurately and courteously  
  • Records and  controls accurately wake up calls
  • Pages guests in  co-operation with concerned departments
  • Records all  entries on traffic sheets
  • Assists guests  with international calls and directory queries
  • Handles guests  needs or requests and reports complaints to the Telephone Supervisor
  • Attends to all  guest queries and requests promptly
  • Registers and  rooms all arrivals according to established procedures
  • Performs check in,  check out and room change procedures and ensures all data are entered  completely into the hotel systems in accordance with reservation
  • Responsible and  attends to guest’s request of using the service of safety box at all times
  • Knowledgeable of  all special promotion procedures, for programs such as; Seasonal Packages,  Frequent Flyers Programs, and also Hotels Group Loyalty programs.
  • Attends to guest’s  complaints, inquiries and requests, referees problems to supervisor/ Manager  if he/she unable to assist
  • Maintains  comprehensive knowledge of standard reservation procedures including correct  forms to use, how to read telex, e-mail, messages, and how to interpret  availability sources within the reservation systems
  • Develop a thorough  knowledge of room locations, room types, rates, discounts, hotel facilities  and their hours of operation, special promotions etc
  • Go through  relevant information about arrivals during shift; VIP, membership, Regular  guests, groups, etc. Room situation and functions
  • Prepare key wallet,  with room number, rate and departure date. Explain use of elevators and room  key and wish a pleasant stay
  • Update the Front  Desk Log Book, in which all essential information and of importance to all  shifts is recorded
  • Offering related  business service to guest when they need, such as internet, photocopy,  meeting arrangement, etc.
  • Possesses working  knowledge of food, wine, cocktail mixing and all beverages.
  • Completes daily  beverage inventory journal, club lounge opening and closing stock and  initiates requisitions in accordance to the established stock.
  • Be familiar with  the layout of the hotel and memorize the preferred route for escorting  guests.

Benefits

  • 3000 RMB per month
  • Meal-Daily four meals in staff canteen.
  • Accommodation-Hotel will reimburse accommodation allowance monthly RMB2500 (provide invoice).
  • Laundry-Hotel provides staff uniform, and free laundry service only for uniforms.
  • Training & staff activity: Hotel regularly organise various of training and activities.  

Apply to this internship

Thank you!

Your request has been received and we will be in touch within 48 hours! Additionally, feel free to send us an email at info@sinacon.com.
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What our interns say

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“I was so sad to actually leave China at the end of my internship. I did my internship at Sofitel and had a great time there as well as amazing colleagues. I felt extremely lucky to have gotten the opportunity to do my internship in Qingdao and can't thank Sinacon enough for all their help and support that they provided throughout my stay in China. I would certainly recommend it!
It was remarkable how quick they found a work placement for me. The duration of my internship totally took 5 months and I enjoyed every minute of it. The company where I worked was great, my colleagues were nice and assisted me in any way possible.

Aurore
Front office intern, 2018
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I worked in the sales department of a Chinese company in Qingdao for 4.5 months and I really enjoyed it. We went to visit the factory in the countryside a couple of times and I was allowed to take part in business meeting in other parts of the province. Apart from getting a real understanding of what is the difference in the approach to business, I also got a wonderful taste of a completely new culture. In China just everything is different. The food, the people, just everything. The Sinacon team was very, very helpful during the entire time. from the airport pickup to the translation of my internship certificate from Chinese to English. Thank you, I will be back in China for sure!

Daniel
Sales interns in Qingdao, 2019
Your internship at a glance
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Duration:
6 months
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City:
Shanghai
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Pay:
3000 RMB / month
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Available positions:
4
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Amazing location